Returns & Exchanges
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We generally do not charge restocking fees. However, in rare cases, we reserve the right to charge up to a 15% restocking fee on bulk and custom orders.
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Please use our return portal to process your return to get an RMA number and instructions on where to ship it back. Please DO NOT return products without an RMA number. We cannot issue a refund for your order without knowing that it is yours. To receive a full refund order must be returned within...
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I ordered the wrong item, can I exchange it?
If you placed an order for a wrong item or if you would like to exchange your order for a bigger size, different style, finish, etc. Please use our return portal to create a return for your order and replace your order with the correct information. We do not offer exchanges but we would be happy ... -
I placed my order through Google Shopping. How do I return my order?
To return your Google Shopping/Express/Shop On Google order, log into your Google Shopping account, go to Orders below the menu icon, choose the order you'd like to return, and then click Start a return. Then, choose the reason you're returning each item. You may also include additional details ... -
What items are non-refundable?
Free gifts or promotional items Damaged or missing parts for reasons not due to our error An item that is returned more than 30 days after delivery Custom orders -
To receive a full refund returned items must be: Returned within 30 days of receipt of your shipment In original condition In the original packaging Unused Returns that are not meeting the above criteria will be rejected.