Browse our help center to find answers to our most frequently asked questions.

• What are your hours of operation?
• Where are you located?

• Can I change my shipping address after placing my order?
• How can I obtain an estimated date of delivery?
• How do I get a printable PDF invoice for my order?
• I received my order but the item is missing or damaged. What can I do?

• Do you accept Debit or Gift Cards?
• Is your checkout safe?
• What forms of payment do you accept?
• What is Shop Pay?
• Why can’t I checkout? The "Check Out" button seems to be disabled/missing.

• Can I purchase items not listed on your website?
• Do you honor a lower price from a competitor?
• Your prices are lower than your competitors, do you sell used or refurbished products?

• Do you have a restocking fee?
• How do I return my order?
• I ordered the wrong item, can I exchange it?
• I placed my order through Google Shopping. How do I return my order?
• What items are non-refundable?
• What items are returnable?

• How do I become a WholesaleHome Rewards Member?
• How do I create an account?
• How do I redeem my rewards points?
• Do my points expire?
• How do I check my point balance?
• How will I know when I have reached a new tier?
• Is there a minimum purchase for using my reward points?

See all answers in Rewards & Referral Program →

• Do you offer express or overnight shipping?
• Do you ship internationally?
• Do you ship to PO boxes?
• How long does free standard shipping take?
• How soon will my order ship?
• I received an email that order was delivered but I can't find it. What do I do?
• I received an email that order was shipped but tracking says "tracking not found". What do I do?

See all answers in Shipping →

• Do you collect any sales tax on my order?
• How do I apply for tax-exempt status?

• Do you service or warranty products sold through your shop?

• Do you offer payment terms?
• How do I apply for the wholesale program?
• How do I get a quote for a bulk or volume order?